How do I resend the customer’s signed copy?

In the appPayments and signaturesUpdated 2 Nov 2026

Short answer

Open the signed sale and choose ••• > Email signed copy.

The action sends the stored signed PDF with its certificate page.

It requires a customer signature made in OrderPilot and Send customer emails to be on. Recorded paper signatures do not use this resend action.

Full guideGet a quote signed

Did this answer your question?

People also ask

From other topics

Can a rejected quote be signed?

No. A rejected quote cannot be signed; the customer sees This Quote has been rejected and can no longer be signed. Check the quote's rejection and resolve the underlying record issue before arranging approval.

Sending the same link again doesn't make the rejected quote available for signing.

Open its own page Full guide: Help a customer who can’t open, sign or pay

Does editing a signed quote require a new signature?

A customer-facing edit can make the existing signature no longer apply to the current quote, in the app or on POS. Changes to prices, quantities, options, fees, shipping or discounts can require a new signature. The earlier signed copy remains as superseded evidence; check Re-Sign and have the customer sign the updated agreement.

Open its own page Full guide: Edit a quote or order

Does a quote need to be signed before it becomes an order?

A signature is required when your shop's or template's rules require one. In the app, authorized staff can use Place anyway or Force Convert to Order for an eligible exception. Bypassing needs Bypass signature and deposit requirements plus the permissions for that action, and the exception is recorded.

Check requirements before continuing to payment on POS.

Open its own page Full guide: Turn a quote into an order

Why does Unassigned appear in my sales report?

Unassigned holds revenue that has no credited salesperson, so the salesperson revenue rows still add up to the report's total. Split sales contribute each person's sales-credit share to their row. Check the order's sales credit if revenue appears unassigned when your team intended to credit someone.

Open its own page Full guide: Analytics and the sales performance report