Does restoring an order also restore its old status?
No. Restoring a quote or order leaves its status, review flag, customer's current profile and costs unchanged.
The comparison shows which saved fields will change.
Normal saving rules still apply, and restoring a changed agreement can require another customer signature. Review the comparison before confirming the restore.
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People also ask
From other topicsI changed a status by hand and the customer got an email. How do I stop that?
Turn off Send status emails when staff change a status in SettingsMessages & notificationsSending settingsEmail & SMS rules. The rule covers staff changes on the order page, Next status, POS, and bulk changes. OrderPilot's automatic moves can still send emails.
Manually sent emails and status text messages are separate.
Open its own pageFull guide: Choose which emails go out, and when
Can two statuses send the same email?
No. An email group can be assigned to at most one status. To use the same design for another status, copy the template into a separate group and assign that group's status.
Check the group's sending line afterward; moving a status assignment changes which group sends for that status.
Open its own pageFull guide: Choose which emails go out, and when
Can I restore an earlier email design?
Yes. Open Version history, select an older version, and choose Restore as draft. Review the restored subject and design, then publish to use it for future sends.
Restoring alone doesn't publish the design or create a history entry. Scheduled emails retain the version selected when they were scheduled.
Open its own pageFull guide: Edit and publish your email designs
Does turning off status emails also stop text messages?
No. Send status emails when staff change a status controls those emails, while status text messages use separate settings. To stop customer texts, turn off Send customer text messages in Email & SMS rules.
Turning that switch off also cancels queued texts. Check each status's SMS template when reviewing which updates customers receive.
Open its own pageFull guide: Choose which emails go out, and when