Does turning off status emails also stop text messages?

Status movement and email sending have separate rules, and many automatic moves are deliberately silent. Check the destination status's Email setup and the connection's Send the status's email setting.

Purchasing, review and catch-up movements do not send their usual status email. For manual changes, also check Send status emails when staff change a status.

Open its own pageFull guide: When an order’s status doesn’t do what you expect

Open Settings›Branding›Customer portal and use Logo in the shared Brand section. In Frame your logo, position the image and check its Logo and Square mark versions, then click Apply and save. The kit supplies the logo across customer assets; each supported asset has its own placement controls.

Open its own pageFull guide: Set up your brand kit

Apply this look to all assets updates email drafts, but customers keep receiving the published designs. Save the Branding changes, then open each affected template under Settings›Branding›Emails, review it and publish. A Branding save alone does not publish the email or replace its live design.

Open its own pageFull guide: Set up your brand kit

Edit Thank-you message under Settings›Branding›Request sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.

The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.

Open its own pageFull guide: Style each customer page