How do I save answers my team sends often?
Add saved answers in SettingsMessages & notificationsQuick replies.
Each quick reply needs a Title and Text; you can save up to 20. Titles allow 60 characters and text allows 2,000.
Use {{customer.first_name}} and {{order.number}} for supported placeholders, then choose Save quick reply. The answers appear in the Inbox reply composer.
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From other topicsHow do I answer a customer's change request?
Open the customer's request from Open items in the Inbox or Change requests and questions on the order. Review the requested value, confirm it or offer an alternative, and reply. Check the resulting request chip: Saved, not sent needs Send updated quote; an alternative can remain waiting for the customer's agreement.
Open its own pageFull guide: Handle a customer's change request