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How long do signature export links work?

In the appPayments and signaturesUpdated 2 Nov 2026

Short answer

Signature export download links work for 7 days.

Download every part while the export is ready; each part contains up to 500 signatures.

A date range can include up to 20,000 signatures. If an export expires or fails, prepare it again, using smaller date ranges when needed.

Full guideExport, hold and retain signature records

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Why is my export missing the cost columns?

Your role does not have View costs, so Export without costs omits Base cost, Value cost and Cost override. The columns are left out entirely, rather than exported as zeros. Ask an administrator to review your permissions if your work requires those costs.

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Does editing a signed quote require a new signature?

A customer-facing edit can make the existing signature no longer apply to the current quote, in the app or on POS. Changes to prices, quantities, options, fees, shipping or discounts can require a new signature. The earlier signed copy remains as superseded evidence; check Re-Sign and have the customer sign the updated agreement.

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Can I export sales and commission reports to a spreadsheet?

Yes. Analytics exports CSV files for the displayed report and selected filters. On Sales, use the title row's Export for period results or the Salespeople table's Export CSV for staff rows.

Commission offers Export for payroll and Export statement. Set the period, Store and relevant grouping before exporting, then check the downloaded figures.

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Why did my commission export reach its limit?

Commission exports have limits of 500 salespeople, 2,000 orders or 5,000 lines, depending on the export. Choose one store or a shorter reporting period, then export again. Review the selected View by row too, so the file covers the intended person, order, product or category.

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