Why is my export missing the cost columns?
Your role does not have View costs, so Export without costs omits Base cost, Value cost and Cost override.
The columns are left out entirely, rather than exported as zeros. Ask an administrator to review your permissions if your work requires those costs.
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From other topicsWhy are Customers or Review missing from the menu?
Customers and Review are optional menu pages that start off for new shops. Enable Customers in SettingsCustomersCustomers page. Enable Reviews in SettingsQuotes & ordersDefaultsApproval rules.
Staff also need the relevant access. Turning Review off doesn't stop template review requirements or custom POS sales from reaching pending review.
Open its own pageFull guide: Set up the Customers page and customer fields
Why is my reply from my own mailbox missing in OrderPilot?
OrderPilot doesn't capture replies you send from your own mailbox back into the order conversation. Receive replies brings incoming customer and vendor replies into OrderPilot while preserving mailbox delivery. Reply through the Inbox when your team needs the outgoing answer kept with the quote, order, or purchase order.
Open its own pageFull guide: Set sender details, replies, and email copies
Why is Purchase Orders or another page missing from my menu?
A missing page can be hidden by your role, an optional-page setting or the available menu space. Purchase Orders needs View purchase orders; ask an administrator to check your role. Customers and Review also need their page settings enabled.
Check More for header entries that do not fit; Analytics appears in Shopify's sidebar.
Open its own pageFull guide: Find your way around OrderPilot
Why is Sign on this iPad missing?
Sign on this iPad is missing when your access does not allow the changes or order placement that signing would perform. Read the notice on Customer signature for the restriction. The customer's QR signing route can remain available even when staff cannot use iPad signing.
Open its own pageFull guide: Sign in the showroom: on the iPad, by QR code or on paper