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Why does the app say Supplier instead of Vendor?

In the appPurchasingUpdated 2 Nov 2026

Short answer

Your store has changed Vendor wording in SettingsPurchasing & accountingVendors.

Custom wording changes labels across the OrderPilot app, while Shopify POS continues to say Vendor. Choose Default vendor to restore the standard wording, then save the settings.

Full guidePurchasing and costing settings

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Why does a template read No vendor?

No vendor means the template has no available vendor, including when its assigned vendors are inactive. Staff can still add the template, but the new line needs an active vendor. Open the template's Organization settings and choose vendors, or enable Offer all vendors to include active vendors added later.

Open its own pageFull guide: Create a product template

Can I delete a vendor?

No. Open the vendor at SettingsPurchasing & accountingVendors, turn off Active Vendor, and click Update Vendor.

The inactive vendor leaves pickers while its history remains. Turn Active Vendor back on when staff should be able to choose it again.

Open its own pageFull guide: Set up vendors

A vendor appeared that I never added. Where did it come from?

OrderPilot creates a missing vendor when someone chooses a Shopify product with that vendor on a quote. Installation and Sync from Shopify also bring in vendor names.

New imported vendors are active Shopify records. Open the vendor to add purchasing contact details, since a Shopify vendor name does not supply a purchase-order email address.

Open its own pageFull guide: Set up vendors

Why did my vendor's display name change back?

Matching a vendor with Shopify can reset Display Name to Shopify's spelling. That can happen during Sync from Shopify or when someone selects a Shopify product from that vendor. Check the vendor name used in Shopify before changing the display name again.

Open its own pageFull guide: Set up vendors