Can I change the order of locations in the picker?

In the appSettings and integrationsUpdated 3 Nov 2026

Short answer

Yes, with brand grouping enabled.

Drag brands and locations on Brands and locations, then check for Brand order saved or Location order saved. Location pickers and related brand choices follow that saved order.

The flat Locations list has no reorder handles, and view-only roles cannot move the board's items.

Full guideBring in your locations

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Why is the location picker greyed out?

The location picker is greyed out when the current record cannot change location. Reasons include a placed Shopify order, a purchase-order link, an unfinished sync, a locking status or view-only access. Hover over the picker for the reason.

A purchase order keeps its own location; leave the record page to choose another working location.

Open its own page Full guide: Find your way around OrderPilot

Can I put frequently sold templates at the top of the product picker?

Yes. Open the template's row menu in Products and choose Pin to top. Pinned templates lead the app, POS and purchase-order pickers in pin order.

Choose Unpin to remove that priority. Pins do not change Shopify's product order and are not included in the template CSV.

Open its own page Full guide: Manage product templates

Does restricting a template to one location hide it from the online store?

No. Who can add it controls staff and POS availability, while online publication has separate settings.

Set permitted brands or locations in the template's Organization card and save. Configure the template's online mode separately when you need to change what shoppers can see.

Open its own page Full guide: Set template locations, tax categories and services

Does Home show figures for all my locations?

Yes. Home and Analytics cover all locations; the location picker in the header does not filter their totals. Reports have their own Store filter.

Check the reporting period and the report's filters before comparing a showroom's figures with the totals on Home.

Open its own page Full guide: Find your way around OrderPilot