Why can I see Commission but not Profit?
Profit needs both View all commission and profit and View costs.
View own commission permits your own commission rows without exposing the store's profit report. Ask an authorized administrator to review your role if profit analysis is part of your job; the permissions serve different reporting needs.
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From other topicsCan OrderPilot calculate commission for furniture salespeople?
Yes, OrderPilot Growth and Professional include sales commission based on assigned sales credit and your store's rules. Commission can use net merchandise or gross profit, with an earning trigger such as placement, full payment or full delivery.
Quotes and drafts do not earn commission. OrderPilot calculates and reports commission; it does not run payroll.
When does a salesperson earn commission?
Commission is earned when the order is placed by default. Your store can instead choose when the order is fully paid or fully delivered under Earned when in Commissions.
Quotes and drafts never earn commission. Earned amounts are fixed per line, subject to the store's explicit rate-recalculation setting.
Do refunds reduce commission?
Yes, by default refunds take back the corresponding commission share. In SettingsPurchasing & accountingCommissions, the Refunds choice can instead be Only show them, which lists refunds without reducing commission. Save the setting and check the commission report against the rule your store chose.
Does commission include shipping, tax and fees?
Commission based on Net merchandise excludes tax, shipping and fees and uses product value after discounts. Gross profit uses that net merchandise value minus item costs. The rate applies to each salesperson's share, so check both the saved split and the applicable rate when reviewing commission.