Why do Home totals differ from the Sales performance report?
Home and Sales performance use different dates and calculations, so their totals need not match.
Home adds record totals by last update using UTC days. Sales performance uses placed-order dates in the shop's time zone, after discounts and refunds and without tax or shipping.
Compare the period, currency, store filter and definition before investigating a missing sale.
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From other topicsWhat is the difference between options and order fields?
Options describe a product line and can add to its price; order fields collect information once for the whole quote or order. Fabric belongs on the Linden Sofa line, while Delivery floor belongs to the order.
Order fields never change the price. Options and order fields share one internal-name list, so each name can be used only once.
What is the difference between a template's Category and its Tax category?
Category is OrderPilot's grouping; Tax category is Shopify's product category for category-based tax rates. OrderPilot categories become Shopify product types and can carry warranty, terms, signature, deposit and commission rules.
Setting one does not set the other. Choose the template's Tax category separately in Organization.
Why does a new order pick a different address than POS?
A new order in the OrderPilot app uses the customer's Shipping and Billing address roles, while Shopify POS uses Shopify's default ship-to address. Those addresses can differ. Check the customer's address book and confirm the intended delivery destination before continuing, especially when a trade customer buys for several client sites.
What is the difference between the OrderPilot app and the POS extension?
OrderPilot in Shopify admin handles store setup and back-office work, while its Shopify POS tiles handle showroom sales. Both use the same quotes and orders. Staff can create quotes, take payments and deposits, collect signatures and print receipts on POS; Settings live in the app inside Shopify admin.