Why does Shopify show two orders for one OrderPilot order?
OrderPilot can split pickup and delivery into 2 Shopify orders when their tax treatment differs.
The customer still sees one combined OrderPilot sale, document and signature. Each part has its own Shopify number, payment state and balance.
Open Taxed in two parts to check which payment belongs to each part.
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People also ask
From other topicsI changed my Shopify theme's colors. Does OrderPilot follow?
No. OrderPilot reads theme branding during installation and does not continually follow later theme changes. Choose Update from theme in Branding, select the values you want, click Use these, and save.
Values you set yourself start unticked. The import does not replace your email templates or PDF themes.
Why does OrderPilot refuse my portal background color?
OrderPilot refuses a background that makes the portal's gray text too difficult to read. Choose a lighter color that preserves the required 4.5:1 contrast ratio. The Customer portal, Quote request page and Request sent page share the background, so check all 3 previews before saving.
What is the difference between options and order fields?
Options describe a product line and can add to its price; order fields collect information once for the whole quote or order. Fabric belongs on the Linden Sofa line, while Delivery floor belongs to the order.
Order fields never change the price. Options and order fields share one internal-name list, so each name can be used only once.
Why can't an order field be a Dimensions option?
Dimensions is available for product options only, because each set of measurements belongs to a product line. Create an option with Type set to Dimensions, then attach it to the template. Use an order field for information that applies to the whole sale without separate measurement boxes or size-range checks.
Open its own pageFull guide: Set up a Dimensions option for custom sizes