How do I cancel an order?
Cancel a placed order in Shopify admin.
Use the OrderPilot header's eye icon, Open the order in Shopify, and check the customer and number before cancelling. Return to OrderPilot to check the Cancelled status, cancellation reason and payment history.
OrderPilot has no Cancel order action of its own.
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People also ask
From other topicsWill cancelled emails send after I fix the problem?
No. Cancelled emails don't resume automatically after the cause is fixed. Changing the sending domain, turning customer email off, or losing subscription coverage can cancel waiting messages.
Read the cancellation reason in Delivery activity, correct it, and send or schedule the intended message again if the customer still needs it.
Open its own pageFull guide: Emails aren’t reaching customers
How do I cancel a payment request?
Open ••• > Payments and Invoices, find the open request on Payments, and choose Cancel request. Review the warning, then confirm Cancel invoice.
The request's customer link stops working. Cancelling an unpaid request does not refund any money already received.
Open its own pageFull guide: Review payments and invoices, and refund a payment
Can I cancel a purchase order I already sent?
Yes, if nothing has been received or rejected and no vendor payment is recorded. Choose Cancel purchase order and review the confirmation.
Cancellation removes the PO and its stored attachments and cannot be undone in OrderPilot. It sends no email, so tell the vendor separately.
Do not remove valid payment records to bypass the restriction.
Open its own pageFull guide: Edit or cancel a purchase order
What happens to units that arrive after the order was cancelled?
Supported current PO lines for cancelled orders receive as ordinary available stock at the receiving location. Previously held units are released when the order is cancelled.
Older rows that arrived without stock can offer Add to stock or Write off. If a missing order prevents receiving, follow the refusal and add the goods to a new PO line.
Open its own pageFull guide: Resolve rejected goods and receiving corrections