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Why can't I change a received count on a receipt?

In the appPurchasingUpdated 2 Nov 2026

Short answer

A template received into Shopify stock cannot have its accepted count changed through receipt editing.

Correct its stock count in Shopify, and receive additional template units through the PO.

Other eligible receipt corrections can use Receiving history > Edit, with a Reason for change. Sold or allocated units also limit reductions.

Full guideResolve rejected goods and receiving corrections

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Which logo prints on the POS receipt?

A location's own logo takes priority on its POS receipt; otherwise, the receipt uses the brand kit's square mark, with the logo as fallback. The image prints in black. Check SettingsBrandingPOS receipt and the location's logo if a showroom receipt uses a different image than expected.

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Can I center the receipt logo without centering the portal logo?

Yes. Logo position is separate for the Customer portal, Quote request page, Request sent page and POS receipt. Choose Left, Center or Right on each asset and save.

The receipt starts centered; the customer pages start left-aligned. Quote PDF and email logo placement belong to their document or header designs.

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Why isn't the POS receipt listed under Apply this look to all assets?

The POS receipt is excluded from Apply this look to all assets because its printing controls are separate. Open SettingsBrandingPOS receipt to adjust its supported settings. Its logo still comes from the location or shared brand kit, but copying the customer-page look does not restyle the receipt.

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Should freight go on the PO or on a receipt?

Use a PO charge when freight covers goods across the whole purchase order, and a receipt charge when it belongs to one delivery. PO charges are shared across their selected goods as units arrive.

Receipt charges split by value across the covered units in that receipt. Choose the scope before entering the amount.

Open its own pageFull guide: Add freight, duty and other costs to a purchase order