Why is my reply from my own mailbox missing in OrderPilot?
OrderPilot doesn't capture replies you send from your own mailbox back into the order conversation.
Receive replies brings incoming customer and vendor replies into OrderPilot while preserving mailbox delivery. Reply through the Inbox when your team needs the outgoing answer kept with the quote, order, or purchase order.
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From other topicsWhy is my export missing the cost columns?
Your role does not have View costs, so Export without costs omits Base cost, Value cost and Cost override. The columns are left out entirely, rather than exported as zeros. Ask an administrator to review your permissions if your work requires those costs.
Open its own pageFull guide: Import and export templates with a CSV
Why is a new option value missing from my template?
The template may be set to Added but not offered, so new shared values are added without becoming selectable. Open the option's Manage dialog on that template and check Offer for the value. Review its new-value setting and any bundle locks before expecting every template to offer new choices automatically.
Why does a template say Live while its Shopify pictures are missing?
A picture failure does not fail the whole template sync, so Live can appear before every image reaches Shopify. Save the active template to queue another sync, or use a retry action when shown.
A Shopify File still being prepared waits for a later sync. External HTTPS image links imported by CSV do not transfer to Shopify products.
Open its own pageFull guide: How templates sync to Shopify products
Why are Customers or Review missing from the menu?
Customers and Review are optional menu pages that start off for new shops. Enable Customers in SettingsCustomersCustomers page. Enable Reviews in SettingsQuotes & ordersDefaultsApproval rules.
Staff also need the relevant access. Turning Review off doesn't stop template review requirements or custom POS sales from reaching pending review.
Open its own pageFull guide: Set up the Customers page and customer fields