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Does the customer get an email when I reply in the portal?

In the appCustomers and portalUpdated 2 Nov 2026

Short answer

Yes, if the portal is on and your message is still unread.

OrderPilot waits 10 minutes, or 1 minute if the customer has never used the portal or last wrote by email. The alert gathers up to 10 unseen messages and includes an opening button and the customer's PIN.

If the customer reads the message during the wait, no alert is sent.

Full guideSet up portal access and message alertsFull guideReply to customers from the Inbox

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