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Do emails keep sending while I change my sending domain?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

No. Changing the sending domain cancels waiting and scheduled customer emails, and sending stays off until the new domain is verified.

The old branded-link and Receive replies setups are removed too.

Set up reply capture again for the new domain, and schedule cancelled emails again if they are still needed.

Full guideSet up your sending domain

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Can I test a quote email without sending it to the customer?

Yes. In the composer, open More send options, choose Send test email…, and enter an address you control. Click Send test to send it immediately to that address.

The customer is not emailed, and the draft remains available for further editing before the real send.

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Where do I change my logo for emails and the customer portal?

Open SettingsBrandingCustomer portal and use Logo in the shared Brand section. In Frame your logo, position the image and check its Logo and Square mark versions, then click Apply and save. The kit supplies the logo across customer assets; each supported asset has its own placement controls.

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I applied a look to all assets. Why didn't my emails change?

Apply this look to all assets updates email drafts, but customers keep receiving the published designs. Save the Branding changes, then open each affected template under SettingsBrandingEmails, review it and publish. A Branding save alone does not publish the email or replace its live design.

Open its own pageFull guide: Set up your brand kit

Does the customer get an email when I reply in the portal?

Yes, if the portal is on and your message is still unread. OrderPilot waits 10 minutes, or 1 minute if the customer has never used the portal or last wrote by email. The alert gathers up to 10 unseen messages and includes an opening button and the customer's PIN.

If the customer reads the message during the wait, no alert is sent.

Open its own pageFull guide: Set up portal access and message alerts