Does starting warranty coverage by hand also record delivery?

In the appWarranty and serviceUpdated 2 Nov 2026

Short answer

Yes. Starting coverage by hand can mark the item as taken and allow the order to move to Delivered.

Use the date the customer actually received the goods, after confirming the handover.

The action fills units with missing delivery; it doesn't overwrite already covered units. Starting coverage requires Override warranty coverage.

Full guideStart, end or extend coverage by hand

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Can furniture warranty coverage start when the customer receives the item?

Yes, OrderPilot starts warranty coverage for each unit when it reaches the customer. Terms can differ by vendor, category, product or option, and the sold line preserves the agreed terms.

Later rule changes do not replace the coverage already sold. Warranty, claims and repairs are included on OrderPilot Professional.

Open its own page Full guide: How warranty coverage works

Do I need a DMARC record?

DMARC is recommended for OrderPilot's sending setup, but it isn't required to complete that setup. Review DMARC shows the current result and a copy-ready record when one is missing. The starter policy is v=DMARC1; p=none;.

If your domain already has a record that needs fixing, repair it instead of adding a second one.

Open its own page Full guide: Set up your sending domain

How long do DNS records take to verify?

New sending-domain records can take up to a day to appear; the Receive replies record can take up to an hour. Use Check again for the sending domain or Check record for reply capture after adding the displayed records. OrderPilot also checks daily.

If records remain missing, compare the saved hostname and value with OrderPilot's instructions.

Open its own page Full guide: Set up your sending domain

Can we keep our records if we stop using OrderPilot?

Download the documents and reports you need before uninstalling OrderPilot, and export signature evidence separately. Uninstalling ends app access and begins the data-erasure process, with specified records retained.

OrderPilot-created Shopify products remain in Shopify. Do not treat reinstalling as a guaranteed way to recover your quotes and orders.

Open its own page Full guide: Handle data requests, reset settings, or uninstall