Why does a delivered item still say Starts at delivery?

In the appWarranty and serviceUpdated 2 Nov 2026

Short answer

OrderPilot hasn't recorded a delivery event for that unit.

Untracked shipping without delivery confirmation can leave an item fulfilled but its warranty unstarted. Check the handover in Shopify or OrderPilot; an hourly check can catch missed Shopify updates.

If delivery is confirmed but still missing, authorized staff can start coverage using the actual delivery date.

Full guideStart, end or extend coverage by hand Full guideHow warranty coverage works

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Does receiving the vendor delivery mark the customer's items delivered?

No. Receiving records that the vendor's goods arrived; customer handover is a separate event. When eligible, paid items actually leave, use Mark collected or Mark delivered for the relevant units.

Those units move to Taken, and Shopify fulfills the handed-over lines.

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Why does an email say Delivered when the customer can't find it?

Delivered means the recipient's mail service accepted the email; it doesn't guarantee the customer saw it in their main inbox. Ask them to search their mailbox, spam, and Promotions folders. In Delivery activity, use View to confirm the recipient and message before sending another copy or changing the design.

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Can we start with showroom quoting before adding website features?

Yes, OrderPilot's Shopify admin and POS workflows can be set up before website quoting. Begin with your catalog, staff access and a complete showroom sale, then configure the online-store features and theme.

Website selling and quote requests require Growth or Professional. Enabling website features is a separate setup step.

Open its own page Full guide: Install and set up OrderPilot

Can I receive another delivery after finalizing a PO?

No. Finalizing a PO closes its costs and stops receiving until it is reopened.

Use Reopen to edit or Reopen, enter a reason, and confirm before posting the next delivery. Your role needs Finalize and reopen purchase orders, as well as permission for the receiving work.

Open its own page Full guide: Add freight, duty and other costs to a purchase order