Who can enter serial numbers?
Staff with Add and edit serial numbers can enter serials in OrderPilot for orders within their change scope.
A unit must be fulfilled in Shopify before it accepts a serial. Staff without that access see serials read-only.
Shopify POS also shows serial information read-only; enter or correct serials in the OrderPilot app.
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From other topicsCan I enter serial numbers on POS?
No. POS shows recorded serial numbers and a Serial needed badge in Fulfillment details, but serial numbers are read-only there. Have staff enter the required numbers in OrderPilot inside Shopify admin.
Return to fulfillment details to check them before handing the item over.
Open its own pageFull guide: Choose pickup or delivery and hand items over
How do I change how purchase orders are numbered?
Open SettingsPurchasing & accountingPurchase orders & costingPurchase orders. Turn on Purchase order numbering, and set Prefix and Next number.
Save the settings. Without custom numbering, POs start at PO-0001 and skip numbers already taken.
Changes apply to new purchase orders.
Open its own pageFull guide: Purchasing and costing settings
Why did my quote number change?
OrderPilot can replace a quote's Shopify draft number with the Shopify order number when the sale is placed. The previous number remains beside it as formerly, and either number finds the sale in search. Stores using custom numbering can see a different pattern because a custom order number takes priority.
Why does POS refuse a 555 phone number?
The POS customer form rejects US 555 phone numbers. Enter the customer's real number with a country code in E.164 format, or clear Phone if you do not need it. Check the required name and email fields as well before saving the customer.