Can furniture warranty coverage start when the customer receives the item?
Yes, OrderPilot starts warranty coverage for each unit when it reaches the customer.
Terms can differ by vendor, category, product or option, and the sold line preserves the agreed terms.
Later rule changes do not replace the coverage already sold. Warranty, claims and repairs are included on OrderPilot Professional.
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People also ask
From other topicsDoes starting warranty coverage by hand also record delivery?
Yes. Starting coverage by hand can mark the item as taken and allow the order to move to Delivered. Use the date the customer actually received the goods, after confirming the handover.
The action fills units with missing delivery; it doesn't overwrite already covered units. Starting coverage requires Override warranty coverage.
Open its own pageFull guide: Start, end or extend coverage by hand
If I turn on Receive replies, do I still get replies in my mailbox?
Yes. Receive replies adds customer and vendor replies to their OrderPilot records and the Inbox while your mailbox continues receiving them. Existing orders begin capturing replies with their next outgoing email after setup.
Replies you send from your own mailbox aren't captured back into OrderPilot, so answer through the Inbox to keep the conversation together.
Open its own pageFull guide: Set sender details, replies, and email copies
What should we prepare before setting up our furniture catalog?
Prepare your product specifications, vendor details, selling prices, costs and available options before building the OrderPilot catalog. A Linden Sofa template might include fabric, cushion fill and the vendor supplying it.
Check which choices change price, cost or lead time, and which combinations are allowed. Those decisions shape the quotes staff create in Shopify.
Can we bring a furniture catalog into OrderPilot from a spreadsheet?
Yes, OrderPilot imports product templates, options and values from a CSV using its defined layout. Start with the starter CSV or an export, prepare the required categories and locations, then check the import report before applying changes.
The import does not create categories, brands, locations or bundles. An arbitrary supplier spreadsheet needs mapping to the supported columns.
Open its own pageFull guide: Import and export templates with a CSV