Start, end or extend coverage by hand

Before you start

Find out why cover didn't start

Check whether Shopify shows fulfillment and whether delivery was recorded. Untracked shipping without delivery confirmation can remain fulfilled without starting coverage.

For a register sale, inspect the recorded handover. OrderPilot's Mark collected, Mark delivered, and register handovers record coverage at that handover.

A missed Shopify update can be caught by the hourly check. Allow that check to run before creating a duplicate correction. Older orders may offer no Shopify date beyond the available 60-day history.

Use pickup, delivery, and handover when the missing event is the actual handover. Use manual coverage when you need to fill a verified delivery gap.

Start coverage by hand

1. 1

   Step 1: Open the line's start form

   Open the order's Warranty panel and choose Start coverage… on the line. The form identifies units without a recorded delivery.

2. 2

   Step 2: Enter delivery and units

   Set Delivered on to the date the customer received the goods, then click Start coverage. It covers the line's units that have no recorded delivery.

   

   The result says Cover started on N units or Those units were already covered. The action fills missing coverage; it doesn't overwrite already covered units.

3. 3

   Step 3: Use coverage look-up when appropriate

   From Coverage look-up, open the row menu and choose Start coverage today or Start coverage on a date…. Review the date and affected units before confirming.

   

   Warning

   Starting coverage records delivery

   Starting coverage can make the item show as taken and let the order move to Delivered. Confirm the goods reached the customer before using this action.

Mark a unit returned

1. 1

   Step 1: Open the unit's return action

   In the Warranty panel, open the unit menu and choose Mark returned…. Confirm the serial or unit number before entering a date.

2. 2

   Step 2: Record the return date

   Set Returned on between delivery and today, then click Mark returned. Marked returned confirms the change, and coverage stops for that unit.

   

3. 3

   Step 3: Undo a manual return if incorrect

   Use Undo the return on a return marked by hand. Return undone confirms the reversal. A return recorded through Shopify doesn't offer this manual undo.

   A Shopify refund with a return stops coverage automatically. A refund without a return leaves coverage in place; record the actual return if one happened.

Extend coverage as goodwill

1. 1

   Step 1: Open the extension form

   On the unit menu, choose Extend coverage (goodwill)…. The form asks for Covered until.

2. 2

   Step 2: Choose a later end date

   Enter a date after the current coverage end. Add an optional Reason, up to 500 characters, then click Extend coverage.

   

   Cover extended confirms the change. The unit explains it is extended to at least the chosen date as goodwill. The reason appears in the order's activity.

3. 3

   Step 3: Remove an incorrect extension

   Use Remove extension when the goodwill extension should be removed. Extension removed confirms it. Goodwill extends coverage; entering an earlier date isn't a way to shorten the original term.

What happens next

The Warranty panel, line chips, coverage lookup, and claims use the updated dates. Activity records the action and the person who made it.

Review that history after a correction. It should explain the delivery, return, or goodwill decision without requiring another team member to reconstruct the conversation.

If something goes wrong