My product page says options aren't available online right now. What do I do?

In the appOnline storeUpdated 2 Nov 2026

Short answer

Check the template's active state, online mode and sync status, then allow Shopify's storefront cache to refresh.

Options for this product aren't available online right now means the page lacks usable published option information.

For Sync failed, fix the reported cause and choose Retry sync. If the configuration is too large, offer fewer values or shorten names and descriptions, then save.

Full guideFix a problem on your online store

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Do categories decide which options a product shows?

No. A template's options and bundles determine which choices it offers.

Categories group templates, set their Shopify product type, and carry warranty, terms, signature, deposit and commission rules. Assigning Linden Sofa to Sofas does not automatically add Fabric or Cushion Fill.

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How do I show a product's selected options in an email?

Turn on Show each item's choices in the email's Line items block; the setting starts off. Preview a quote containing options, such as Olivia Bennett's Linden Sofa with Sage Velvet, to check the result. Save and publish the draft when the item details are ready for future customer emails.

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How can I offer more than 3 product options on Shopify?

Shopify supports up to 3 options and 2,048 variants per product; additional requirements need an app or theme customization. Shopify documents those limits.

OrderPilot uses product templates with shared options such as fabric, cushion fill, finish and custom dimensions. Staff configure those choices on a quote instead of selecting a prebuilt Shopify variant for every combination. Website configuration requires the online features and theme setup.

Open its own page Full guide: How the catalog fits together

Does resetting settings affect products on my online store?

Yes. Reset settings turns online selling off, and template products leave the Online Store when that setting resets. The templates themselves remain, along with quotes, orders, options, vendors, statuses, and roles.

Review the store's configuration before staff resume work. The reset also turns the customer portal back on and cannot be undone.

Open its own page Full guide: Handle data requests, reset settings, or uninstall