Does resetting settings affect products on my online store?

In the appSettings and integrationsUpdated 3 Nov 2026

Short answer

Yes. Reset settings turns online selling off, and template products leave the Online Store when that setting resets.

The templates themselves remain, along with quotes, orders, options, vendors, statuses, and roles.

Review the store's configuration before staff resume work. The reset also turns the customer portal back on and cannot be undone.

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Can shoppers pay for a custom product online today?

Yes. When every item in the quote cart is a Buy online template, Place order creates the order and prepares Shopify checkout. If a signature is required, the customer signs first.

The quote-cart sign-in rule still applies. If checkout preparation takes too long, the page offers View your order.

My product page says options aren't available online right now. What do I do?

Check the template's active state, online mode and sync status, then allow Shopify's storefront cache to refresh. Options for this product aren't available online right now means the page lacks usable published option information.

For Sync failed, fix the reported cause and choose Retry sync. If the configuration is too large, offer fewer values or shorten names and descriptions, then save.

Why does the template catalog still list products after I turn off online templates?

The Quote Template Catalog block lists active templates with online modes independently of the store-wide template switch. Review or remove that block in Shopify's theme editor when hiding the catalog. Check the resulting page separately from the product-page publication badges.

Do categories decide which options a product shows?

No. A template's options and bundles determine which choices it offers.

Categories group templates, set their Shopify product type, and carry warranty, terms, signature, deposit and commission rules. Assigning Linden Sofa to Sofas does not automatically add Fabric or Cushion Fill.