Why does POS refuse a 555 phone number?
The POS customer form rejects US 555 phone numbers.
Enter the customer's real number with a country code in E.164 format, or clear Phone if you do not need it. Check the required name and email fields as well before saving the customer.
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From other topicsWhy was my serial number refused?
A serial is refused if it duplicates another unit's serial for the same product, exceeds 100 characters, or belongs to an unfulfilled unit. Already assigned to Order identifies the existing order and unit. Check the physical serial and existing assignment before correcting either record.
If another staff member changed the serial, close and reopen the dialog first.
Open its own pageFull guide: Require and record serial numbers
Why does OrderPilot refuse my portal background color?
OrderPilot refuses a background that makes the portal's gray text too difficult to read. Choose a lighter color that preserves the required 4.5:1 contrast ratio. The Customer portal, Quote request page and Request sent page share the background, so check all 3 previews before saving.
How do I change how purchase orders are numbered?
Open SettingsPurchasing & accountingPurchase orders & costingPurchase orders. Turn on Purchase order numbering, and set Prefix and Next number.
Save the settings. Without custom numbering, POs start at PO-0001 and skip numbers already taken.
Changes apply to new purchase orders.
Open its own pageFull guide: Purchasing and costing settings
Who can enter serial numbers?
Staff with Add and edit serial numbers can enter serials in OrderPilot for orders within their change scope. A unit must be fulfilled in Shopify before it accepts a serial. Staff without that access see serials read-only.
Shopify POS also shows serial information read-only; enter or correct serials in the OrderPilot app.
Open its own pageFull guide: Require and record serial numbers