Why can't I choose options on a line that was added in Shopify admin?
Products added through Shopify admin or native Shopify POS arrive in OrderPilot as plain product lines.
Those lines cannot be configured afterward as OrderPilot templates. Add the product through its template in OrderPilot when you need to choose fabric, finish or other template options.
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From other topicsHow do I show a product's selected options in an email?
Turn on Show each item's choices in the email's Line items block; the setting starts off. Preview a quote containing options, such as Olivia Bennett's Linden Sofa with Sage Velvet, to check the result. Save and publish the draft when the item details are ready for future customer emails.
Why are my statuses or options empty after installation?
OrderPilot can still be finishing setup after your first sign-in, so starter statuses and options may appear a moment later. Reload in a minute and check the list again. Once the records appear, add your own category, vendor and template to complete the setup checklist.
Can I charge duty to one option instead of the whole sofa?
Yes. In Add charge, choose Specific items or options and select the option the charge covers.
Review the allocation and Landed / unit before saving. Assigning a charge to a fabric option changes that option's cost without spreading it across the rest of the sofa.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
Which OrderPilot plan should a furniture store choose?
Choose OrderPilot Essentials for up to 3 locations handling quotes, deposits, vendor POs and receiving. Growth adds website quoting, the customer portal, texts and commission, with up to 10 locations.
Professional adds warranty service, approvals, workflow automation and multiple brands, with any number of locations. Use the pricing comparison to check the required features, or book a demo.