Why can't I reuse an option name?
Option names must be unique across your store's options, order fields and archived options, regardless of capitalization.
Choose a different Internal name. Use Customer label for the wording customers should see; the internal name and customer-facing wording can differ.
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From other topicsHow do I show a product's selected options in an email?
Turn on Show each item's choices in the email's Line items block; the setting starts off. Preview a quote containing options, such as Olivia Bennett's Linden Sofa with Sage Velvet, to check the result. Save and publish the draft when the item details are ready for future customer emails.
Why are my statuses or options empty after installation?
OrderPilot can still be finishing setup after your first sign-in, so starter statuses and options may appear a moment later. Reload in a minute and check the list again. Once the records appear, add your own category, vendor and template to complete the setup checklist.
Can I charge duty to one option instead of the whole sofa?
Yes. In Add charge, choose Specific items or options and select the option the charge covers.
Review the allocation and Landed / unit before saving. Assigning a charge to a fabric option changes that option's cost without spreading it across the rest of the sofa.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
Why does my draft say an option is no longer offered?
The template no longer offers the saved option value, or an option rule now hides it. Reopen the draft's item and select an available value. Choose Leave empty only where allowed.
Resolve the unavailable selections before using Create Quote, then review the resulting configuration and total.