Does adding a product to the quote cart send a request to my store?
No. Adding a product saves it in the quote cart on the shopper's device.
Your team receives a request only after the customer reviews the cart and chooses Send quote request. Customers can keep shopping, edit choices or remove items before submitting.
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From other topicsWhere do I change the message after a customer requests a quote?
Edit Thank-you message under SettingsBrandingRequest sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.
The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.
Do categories decide which options a product shows?
No. A template's options and bundles determine which choices it offers.
Categories group templates, set their Shopify product type, and carry warranty, terms, signature, deposit and commission rules. Assigning Linden Sofa to Sofas does not automatically add Fabric or Cushion Fill.
Does deactivating or deleting a template delete its Shopify product?
No. Deactivating a template archives its Shopify product, and deleting an unused template also archives the linked product. Existing orders, purchase orders and stock can still refer to its variant.
Stock or purchasing records can prevent template deletion; deactivate the template instead. Shared option products remain unchanged.
Can I edit a template's product directly in Shopify?
Change a template's managed product fields in OrderPilot, because the next sync can overwrite edits made directly in Shopify. Update the template's price, product type and option data in OrderPilot, then save. An active template queues another sync so its Shopify product receives the changes.
Open its own pageFull guide: How templates sync to Shopify products