Does receiving the vendor delivery mark the customer's items delivered?
No. Receiving records that the vendor's goods arrived; customer handover is a separate event.
When eligible, paid items actually leave, use Mark collected or Mark delivered for the relevant units.
Those units move to Taken, and Shopify fulfills the handed-over lines.
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People also ask
From other topicsWhy does a delivered item still say Starts at delivery?
OrderPilot hasn't recorded a delivery event for that unit. Untracked shipping without delivery confirmation can leave an item fulfilled but its warranty unstarted. Check the handover in Shopify or OrderPilot; an hourly check can catch missed Shopify updates.
If delivery is confirmed but still missing, authorized staff can start coverage using the actual delivery date.
Open its own pageFull guide: Start, end or extend coverage by hand
Why does a template read No vendor?
No vendor means the template has no available vendor, including when its assigned vendors are inactive. Staff can still add the template, but the new line needs an active vendor. Open the template's Organization settings and choose vendors, or enable Offer all vendors to include active vendors added later.
Can I delete a vendor?
No. Open the vendor at SettingsPurchasing & accountingVendors, turn off Active Vendor, and click Update Vendor.
The inactive vendor leaves pickers while its history remains. Turn Active Vendor back on when staff should be able to choose it again.
A vendor appeared that I never added. Where did it come from?
OrderPilot creates a missing vendor when someone chooses a Shopify product with that vendor on a quote. Installation and Sync from Shopify also bring in vendor names.
New imported vendors are active Shopify records. Open the vendor to add purchasing contact details, since a Shopify vendor name does not supply a purchase-order email address.