Can I enter serial numbers on POS?
No. POS shows recorded serial numbers and a Serial needed badge in Fulfillment details, but serial numbers are read-only there.
Have staff enter the required numbers in OrderPilot inside Shopify admin.
Return to fulfillment details to check them before handing the item over.
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From other topicsWho can enter serial numbers?
Staff with Add and edit serial numbers can enter serials in OrderPilot for orders within their change scope. A unit must be fulfilled in Shopify before it accepts a serial. Staff without that access see serials read-only.
Shopify POS also shows serial information read-only; enter or correct serials in the OrderPilot app.
Open its own pageFull guide: Require and record serial numbers
Why was my serial number refused?
A serial is refused if it duplicates another unit's serial for the same product, exceeds 100 characters, or belongs to an unfulfilled unit. Already assigned to Order identifies the existing order and unit. Check the physical serial and existing assignment before correcting either record.
If another staff member changed the serial, close and reopen the dialog first.
Open its own pageFull guide: Require and record serial numbers
How do I find a customer's warranty by serial number?
Enter the serial in Warranty coverage look-up to find the product unit and its coverage. The warranty claims queue and Start a claim also accept serial searches. Check the customer, order, and unit before starting service.
Coverage look-up also supports customer, order, and product searches if the serial isn't available.
Open its own pageFull guide: Check and change warranty on an order
How do I change how purchase orders are numbered?
Open SettingsPurchasing & accountingPurchase orders & costingPurchase orders. Turn on Purchase order numbering, and set Prefix and Next number.
Save the settings. Without custom numbering, POs start at PO-0001 and skip numbers already taken.
Changes apply to new purchase orders.
Open its own pageFull guide: Purchasing and costing settings