Can a rejected quote be reinstated?

In the appQuotes and ordersUpdated 2 Nov 2026

Short answer

Yes. Open the Rejected tab in Review, open the record and approve it when it is ready to proceed.

Normal approval checks still apply, including vendors, Shopify creation and your permissions.

The signing page will not accept a customer signature while the quote remains rejected.

Full guideReview quotes: approve, reject or ask for changes

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Can a rejected quote be signed?

No. A rejected quote cannot be signed; the customer sees This Quote has been rejected and can no longer be signed. Check the quote's rejection and resolve the underlying record issue before arranging approval.

Sending the same link again doesn't make the rejected quote available for signing.

Open its own page Full guide: Help a customer who can’t open, sign or pay

Do rejected units get a share of freight?

Rejected units normally receive no share of a whole-PO charge; the units you keep carry the freight. OrderPilot allocates across ordered quantities minus rejected units.

If every covered unit is rejected, the allocation falls back to ordered quantities. Review the charge and receipt adjustments when rejection changes which goods bear the cost.

Open its own page Full guide: How landed cost and cost layers work

Can rejected units be replaced on the same purchase order?

Yes, while the PO remains eligible for receiving, including Received, some rejected. Enter replacement units manually under Receiving now on the line marked rejected, can be replaced.

If every unit was rejected, the PO becomes Rejected and replacements need a new PO. A line already assigned to a replacement PO must be received there.

Open its own page Full guide: Resolve rejected goods and receiving corrections