Why does a deposit create a separate Shopify order?
OrderPilot's separate deposit route creates a taxable Shopify order for the deposit amount.
Once paid, the deposit counts in Paid and is credited against the main draft as a discount.
The main sale keeps its full total, while its checkout balance reflects the deposit already received. Native Shopify deposit terms use a different route.
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From other topicsCan we move existing orders, deposits and paperwork into OrderPilot?
Confirm the migration scope before relying on OrderPilot to carry over existing orders, deposits and paperwork. Catalog CSV import covers templates, options and values; it is not a confirmed import route for historical sales. Shopify drafts created outside OrderPilot are not automatically adopted.
Open its own pageFull guide: Import and export templates with a CSV
Can Shopify POS create quotes?
Shopify POS Pro can save a cart as a draft order for completion later, which supports a basic quote workflow. Shopify explains its draft-order route.
OrderPilot adds a Create Quote tile for configurable furniture, with saved product choices, live pricing and customer signatures. The quote stays connected to payments and vendor purchasing. OrderPilot's POS extension does not require POS Pro.
Why can't I create a purchase order for this order?
Hover over Create PO to see the specific blocker. Save the order, assign vendors to physical lines, and check that its status is eligible for purchasing.
Lines already allocated to POs or excluded from purchasing may leave nothing to buy. An order containing only services cannot create a PO.
Open its own pageFull guide: Create purchase orders in the PO Workbench
Why is Create PO in the ⋯ menu and not the header?
The header shows Create PO only for paid or partially paid orders with no creation blockers. Otherwise, look under ••• > Create PO. If the menu action is greyed out, hover over it to read what needs fixing before purchasing can begin.
Open its own pageFull guide: Split or attach one order's purchase lines