Why does my template say Not published?

In the appOnline storeUpdated 2 Nov 2026

Short answer

Not published means the template is a draft or the store-wide product-template setting is off.

Activate the template, then check Show product templates on the online store at SettingsOnline storeSelling on the online store.

The template also needs an online mode other than Not on the online store. Allow its sync and Shopify's cache to finish.

Did this answer your question?

People also ask

From other topics
What happens to my templates when I delete a category?

Deleting a category removes that category from its templates; the templates themselves remain. Direct subcategories move to the top level.

Affected Shopify product types are re-synced or cleared if no category remains. OrderPilot does not check whether templates use the category before deletion, so review those templates first.

Do bundle changes change my template prices?

No. Bundle changes do not replace prices, costs or lead times set on a template.

A bundle passes on options, offered values and rules to templates that follow it. Change template-specific prices on the template itself, and check whether an option is locked before expecting other bundle changes to appear.

Is Required set on the option or on the template?

Set When ordering to Required or Optional on the bundle or template. The shared option page has no Required control. A bundle also offers Inherit, which uses the option's stored Required setting; choose an explicit requirement when staff must complete the choice.

Why can't I see my template in Shopify?

A draft template is not sent to Shopify; save it and click Activate when it is ready to sell. For an active template, check its sync badge and the Needs sync view in Products. Use Sync to Shopify for Not synced, or fix the reported error and choose Retry sync for Sync failed.