If I change my warranty settings, do existing orders change?
No. Warranty terms are preserved on sold lines, so later changes to rules, products, and plans apply to future sales.
Check an existing order's saved warranty instead of recalculating it from today's settings.
For a placed order, authorized staff can record delivery, returns, or goodwill for individual units without rewriting the original agreement.
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People also ask
From other topicsCan I import my existing open orders and quotes?
No. OrderPilot does not import existing open quotes or orders; create those records in OrderPilot. CSV imports are available for product templates and options.
Prepare your catalog first, then create the open sales your team needs to continue managing.
Can we move existing orders, deposits and paperwork into OrderPilot?
Confirm the migration scope before relying on OrderPilot to carry over existing orders, deposits and paperwork. Catalog CSV import covers templates, options and values; it is not a confirmed import route for historical sales. Shopify drafts created outside OrderPilot are not automatically adopted.
Open its own pageFull guide: Import and export templates with a CSV
Can I use one of my existing locations for Order New?
No. Only a location created through OrderPilot's Create made-to-order location action receives the free made-to-order role.
Renaming an existing Shopify location does not qualify it. Items already waiting at an older destination keep that saved destination; new Order New items require an explicit made-to-order location choice.
Open its own pageFull guide: Order a new unit or sell from stock
Which plan includes warranty service and order approvals?
OrderPilot Professional includes warranty, claims and repairs, workflow automation, approvals and multiple brands. Professional also includes all Growth and Essentials features and supports any number of billed locations. Choose Professional when your store needs the service or approval workflows, even if it has fewer than 10 locations.