Where do customers find all their orders?

In the appCustomers and portalUpdated 2 Nov 2026

Short answer

Customers find their OrderPilot quotes and orders in the portal under Your orders and quotes, which shows the newest 50 records.

Email me a link sends an account link to their address on file. Signed-in customers can also open My orders, which takes them into the portal while it is on.

Did this answer your question?

People also ask

From other topics
I changed my Shopify theme's colors. Does OrderPilot follow?

No. OrderPilot reads theme branding during installation and does not continually follow later theme changes. Choose Update from theme in Branding, select the values you want, click Use these, and save.

Values you set yourself start unticked. The import does not replace your email templates or PDF themes.

Why does OrderPilot refuse my portal background color?

OrderPilot refuses a background that makes the portal's gray text too difficult to read. Choose a lighter color that preserves the required 4.5:1 contrast ratio. The Customer portal, Quote request page and Request sent page share the background, so check all 3 previews before saving.

What is the difference between options and order fields?

Options describe a product line and can add to its price; order fields collect information once for the whole quote or order. Fabric belongs on the Linden Sofa line, while Delivery floor belongs to the order.

Order fields never change the price. Options and order fields share one internal-name list, so each name can be used only once.

Why can't an order field be a Dimensions option?

Dimensions is available for product options only, because each set of measurements belongs to a product line. Create an option with Type set to Dimensions, then attach it to the template. Use an order field for information that applies to the whole sale without separate measurement boxes or size-range checks.