Cancelled in Shopify didn't move my order. Why?
An older store may lack the supplied Cancelled destination and its automatic route.
Creating your own status named Cancelled does not give it that behavior. On the status map, connect The order is cancelled in Shopify to your intended status, then test and publish the connection.
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People also ask
From other topicsWill cancelled emails send after I fix the problem?
No. Cancelled emails don't resume automatically after the cause is fixed. Changing the sending domain, turning customer email off, or losing subscription coverage can cancel waiting messages.
Read the cancellation reason in Delivery activity, correct it, and send or schedule the intended message again if the customer still needs it.
Open its own pageFull guide: Emails aren’t reaching customers
What happens to units that arrive after the order was cancelled?
Supported current PO lines for cancelled orders receive as ordinary available stock at the receiving location. Previously held units are released when the order is cancelled.
Older rows that arrived without stock can offer Add to stock or Write off. If a missing order prevents receiving, follow the refusal and add the goods to a new PO line.
Open its own pageFull guide: Resolve rejected goods and receiving corrections
Can I reopen a cancelled purchase order?
No. Cancelling a purchase order removes it and its stored attachments, and OrderPilot cannot undo that cancellation.
Linked customer lines become available for purchasing again. Create a new PO if the goods are still needed, and tell the vendor which document they should follow.
Open its own pageFull guide: Edit or cancel a purchase order