What does 'Not saved: this order was changed in the back office' mean?
Someone saved a newer version of the order in the back office while you had it open on POS.
Your POS changes were not saved. Close the order, reopen it, review the latest details and repeat the intended change.
POS does not offer the app's Reload and keep my changes recovery.
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People also ask
From other topicsI changed my Shopify theme's colors. Does OrderPilot follow?
No. OrderPilot reads theme branding during installation and does not continually follow later theme changes. Choose Update from theme in Branding, select the values you want, click Use these, and save.
Values you set yourself start unticked. The import does not replace your email templates or PDF themes.
I changed a status by hand and the customer got an email. How do I stop that?
Turn off Send status emails when staff change a status in SettingsMessages & notificationsSending settingsEmail & SMS rules. The rule covers staff changes on the order page, Next status, POS, and bulk changes. OrderPilot's automatic moves can still send emails.
Manually sent emails and status text messages are separate.
Open its own pageFull guide: Choose which emails go out, and when
Why hasn't Shopify's Cost per item changed after receiving?
Shopify cost publishing requires final costs and Keep Cost per item updated for stocked products to be on. Missing vendor costs, estimated charges, failed updates or a conflicting Shopify cost edit can stop publishing.
Check Retry now in the PO list's Costs column. Purely custom items without a Shopify inventory item have no cost field to update.
Open its own pageFull guide: Keep Shopify costs right and read your margins
Can the showroom and back office work on the same customer order?
Yes, OrderPilot in Shopify POS and Shopify admin uses the same customer sale. A salesperson can configure the quote on the showroom iPad, and purchasing can open it in the office. Purchasing, receiving, settings and warranty claims are handled in the admin app; they are not all available on POS.