Why can't I delete or change the vendor of an item?
The item is already linked to a purchase order, so POS blocks deletion and vendor changes.
Ask the back office to review the line in OrderPilot inside Shopify admin. Purchased-line changes need their own checks, and a customer-order change does not automatically revise the vendor's purchase order.
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People also ask
From other topicsCan I delete a vendor?
No. Open the vendor at SettingsPurchasing & accountingVendors, turn off Active Vendor, and click Update Vendor.
The inactive vendor leaves pickers while its history remains. Turn Active Vendor back on when staff should be able to choose it again.
What happens to my templates when I delete a category?
Deleting a category removes that category from its templates; the templates themselves remain. Direct subcategories move to the top level.
Affected Shopify product types are re-synced or cleared if no category remains. OrderPilot does not check whether templates use the category before deletion, so review those templates first.
Can I delete an option?
No. Archive an option through More actions > Archive option instead. The option stops appearing on new products and orders, while saved orders keep their recorded choices.
Archiving preserves its template attachments. Open the option from Archived and choose Restore option to return it where it was used.
Does deactivating or deleting a template delete its Shopify product?
No. Deactivating a template archives its Shopify product, and deleting an unused template also archives the linked product. Existing orders, purchase orders and stock can still refer to its variant.
Stock or purchasing records can prevent template deletion; deactivate the template instead. Shared option products remain unchanged.