Why does publishing an email ask for a Message block?
Every email template needs exactly one Message block to hold the text staff enter when sending.
Add a Message block if none exists, or remove extras if there are several. Save and preview the corrected draft before publishing.
Other text and heading blocks don't replace the required Message block.
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From other topicsWhere do I change the message after a customer requests a quote?
Edit Thank-you message under SettingsBrandingRequest sent page. Enter up to 300 characters, preview the wording and save. The message appears after the customer submits a quote request.
The portal's separate Footer message allows up to 500 characters and appears at the account-page bottom.
Why did a new stock variant get a cost when publishing is off?
A new stocked variant starts with its PO unit cost even when ongoing Shopify cost publishing is off. Later updates follow Keep Cost per item updated for stocked products and publish only final costs. The initial value and the continuing publishing setting serve different stages of stock creation.
Open its own pageFull guide: Keep Shopify costs right and read your margins
Are text messages included in OrderPilot?
Text messages are included on OrderPilot Growth and Professional. Growth includes 500 texts per month per billed location, and Professional includes 1,000. Essentials does not include texts.
Text allowances are pooled across locations and reset each calendar month. A text longer than 160 characters counts as 2 or more, according to the pricing page.