Why is everything greyed out at one of my locations?
The location may be outside your subscription or waiting for Shopify approval of a location change.
Hover over an unavailable action to read its reason. Someone with Manage billing can add the location or finish approval under SettingsAccount & dataSubscription.
Your role and record access still apply after the location is subscribed.
Did this answer your question?
Thanks. Tell us what was missing at support@meetorderpilot.com.
People also ask
From other topicsWhy is the location picker greyed out?
The location picker is greyed out when the current record cannot change location. Reasons include a placed Shopify order, a purchase-order link, an unfinished sync, a locking status or view-only access. Hover over the picker for the reason.
A purchase order keeps its own location; leave the record page to choose another working location.
Open its own pageFull guide: Find your way around OrderPilot
Why is Activate greyed out on my template?
Save or discard the template's unsaved changes before clicking Activate in the header. Closing an editing row with Done does not save the whole page. Use Save in the save bar, then activate the draft.
Does restricting a template to one location hide it from the online store?
No. Who can add it controls staff and POS availability, while online publication has separate settings.
Set permitted brands or locations in the template's Organization card and save. Configure the template's online mode separately when you need to change what shoppers can see.
Open its own pageFull guide: Set template locations, tax categories and services
Does Home show figures for all my locations?
Yes. Home and Analytics cover all locations; the location picker in the header does not filter their totals. Reports have their own Store filter.
Check the reporting period and the report's filters before comparing a showroom's figures with the totals on Home.
Open its own pageFull guide: Find your way around OrderPilot