Why can't I add more values to an option?
An OrderPilot option can hold up to 500 values.
At that limit, Add value is greyed out.
Hover over the control to confirm the reason, then remove an unneeded value before adding its replacement. Review where the value is offered before removing it.
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From other topicsHow do I show a product's selected options in an email?
Turn on Show each item's choices in the email's Line items block; the setting starts off. Preview a quote containing options, such as Olivia Bennett's Linden Sofa with Sage Velvet, to check the result. Save and publish the draft when the item details are ready for future customer emails.
Why are my statuses or options empty after installation?
OrderPilot can still be finishing setup after your first sign-in, so starter statuses and options may appear a moment later. Reload in a minute and check the list again. Once the records appear, add your own category, vendor and template to complete the setup checklist.
Can I charge duty to one option instead of the whole sofa?
Yes. In Add charge, choose Specific items or options and select the option the charge covers.
Review the allocation and Landed / unit before saving. Assigning a charge to a fabric option changes that option's cost without spreading it across the rest of the sofa.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
I set a default split method. Why does Add charge open on By value?
Add charge opens on By value even when you saved another Default split method. Choose the intended split inside each charge and check the allocation preview before saving. The saved purchasing default does not currently determine the dialog's initial selection.
Open its own pageFull guide: Purchasing and costing settings