Selling made-to-order on Shopify
- Can Shopify handle special orders for a furniture store?Yes, Shopify can record a special sale as a draft order, with products, custom items and an invoice link.
- How can I take a deposit on a custom sofa in Shopify?You can take a partial payment through Shopify POS where supported, or use native percentage deposit terms on Shopify Plus.
- Is a furniture special order the same as a Shopify pre-order?A pre-order sells an item before it is ready to fulfill; a furniture special order may also need customer-specific choices and vendor purchasing.
- How can I offer more than 3 product options on Shopify?Shopify supports up to 3 options and 2,048 variants per product; additional requirements need an app or theme customization.
- Can fabric and finish choices change the quoted price?Yes, OrderPilot adds selected option prices to a product template's base price.
- Can we quote custom furniture dimensions without calculating a price by area?Yes, an OrderPilot Dimensions option records 2 or 3 measurements with a shared unit, allowed ranges and increments.
- Can website shoppers request a furniture quote without seeing a price?Yes, OrderPilot's Request a quote mode lets shoppers choose options without visible prices and submit the configured products for staff pricing.
- Can OrderPilot help follow up on furniture quotes after the customer leaves?Yes, OrderPilot records quote opening and supports an optional automatic reminder when the customer has not moved forward.
- Does Shopify support vendor purchase orders for special orders?Yes, Shopify has purchase orders and linked inventory transfers for supplier shipments, receiving and cost adjustments.
- Can one furniture order involve several vendors?Yes, OrderPilot groups a customer order's purchasing lines by vendor, so one sale can lead to several purchase orders.
- Can vendor emails stay with the purchase order?Yes, OrderPilot keeps vendor replies and the team's responses with the relevant purchase order when receiving replies is configured.
- Can received furniture be held for the customer who ordered it?Yes, OrderPilot holds the received template units needed by linked customer orders while surplus units remain available in Shopify.
- How can we include freight and duty in a custom furniture order's cost?You can include freight and duty as additional costs in Shopify's native purchase-order transfer workflow.
- Can OrderPilot calculate a delivery estimate for made-to-order furniture?Yes, OrderPilot calculates an internal delivery promise from vendor build time, the slowest option, transfer time and customer delivery time.
- How can customers follow a furniture order while it is being made?OrderPilot customers can follow their sale's stage in the customer portal and receive configured email or text updates.
- Can customers request a different fabric after receiving their quote?Yes, customers can request a fabric change or ask a question through the OrderPilot portal, available from Growth.
- Can a customer take chairs home today and receive a table later?Yes, OrderPilot supports pickup and delivery choices within one customer sale.
- Can furniture warranty coverage start when the customer receives the item?Yes, OrderPilot starts warranty coverage for each unit when it reaches the customer.
- Can OrderPilot track repairs and warranty claims against the original sale?Yes, OrderPilot Professional records claims against the original order and affected units, with photos, decisions and follow-up work.
- Can a manager approve custom orders before the team proceeds?Yes, OrderPilot Professional includes approvals, with permissions controlling who can approve, reject or request changes.
- Can OrderPilot calculate commission for furniture salespeople?Yes, OrderPilot Growth and Professional include sales commission based on assigned sales credit and your store's rules.