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Why is a payment missing from Payment History on POS?

On Shopify POSPayments and signaturesUpdated 2 Nov 2026

Short answer

POS Payment History is built around OrderPilot payment requests, so check the sale summary and Shopify's transaction record before collecting again.

A payment taken directly through Shopify POS may need to be verified there.

Full guideReview payments and invoices, and refund a payment

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