Why does a template say Live while its Shopify pictures are missing?
A picture failure does not fail the whole template sync, so Live can appear before every image reaches Shopify.
Save the active template to queue another sync, or use a retry action when shown.
A Shopify File still being prepared waits for a later sync. External HTTPS image links imported by CSV do not transfer to Shopify products.
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People also ask
From other topicsWhy are Customers or Review missing from the menu?
Customers and Review are optional menu pages that start off for new shops. Enable Customers in SettingsCustomersCustomers page. Enable Reviews in SettingsQuotes & ordersDefaultsApproval rules.
Staff also need the relevant access. Turning Review off doesn't stop template review requirements or custom POS sales from reaching pending review.
Open its own pageFull guide: Set up the Customers page and customer fields
Where are the email templates in Settings?
Email designs and subjects are in SettingsBrandingEmails. Sending setup, recipients, reply routing, quick replies, and delivery history are under Messages & notifications. Use Branding to change an email's content or appearance.
Use Messages & notifications to change sending or investigate delivery.
Open its own pageFull guide: Messages & notifications settings
Why is my reply from my own mailbox missing in OrderPilot?
OrderPilot doesn't capture replies you send from your own mailbox back into the order conversation. Receive replies brings incoming customer and vendor replies into OrderPilot while preserving mailbox delivery. Reply through the Inbox when your team needs the outgoing answer kept with the quote, order, or purchase order.
Open its own pageFull guide: Set sender details, replies, and email copies
Why is Purchase Orders or another page missing from my menu?
A missing page can be hidden by your role, an optional-page setting or the available menu space. Purchase Orders needs View purchase orders; ask an administrator to check your role. Customers and Review also need their page settings enabled.
Check More for header entries that do not fit; Analytics appears in Shopify's sidebar.
Open its own pageFull guide: Find your way around OrderPilot