Why did my delivery promise change disappear after I clicked Done?
Done updates the delivery-promise card but does not save the quote or order.
After entering the days and clicking Done, use the order's Save action. Check the saved card for who set the promise and when.
Reset to calculation also needs a save to keep the change.
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People also ask
From other topicsCan I receive another delivery after finalizing a PO?
No. Finalizing a PO closes its costs and stops receiving until it is reopened.
Use Reopen to edit or Reopen, enter a reason, and confirm before posting the next delivery. Your role needs Finalize and reopen purchase orders, as well as permission for the receiving work.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
Why did an item disappear from a vendor card in the workbench?
Stock at the chosen Fulfillment Location can cover an item, so the PO Workbench leaves it off the purchase order. Tick Show items in stock to bring covered lines back with Already in stock.
Check the stock badge before ordering extra units. Customized and Ordered new lines follow different coverage rules.
Open its own pageFull guide: How stock on hand and tracked options shape purchase orders
Can OrderPilot calculate a delivery estimate for made-to-order furniture?
Yes, OrderPilot calculates an internal delivery promise from vendor build time, the slowest option, transfer time and customer delivery time. Pickup skips the customer-delivery stage.
The complete promise appears in the admin app, not on POS, PDFs, emails or the customer portal. Placed orders keep their recorded promise when later catalog lead times change.
Open its own pageFull guide: Read and change an order's delivery promise
Why does a delivered item still say Starts at delivery?
OrderPilot hasn't recorded a delivery event for that unit. Untracked shipping without delivery confirmation can leave an item fulfilled but its warranty unstarted. Check the handover in Shopify or OrderPilot; an hourly check can catch missed Shopify updates.
If delivery is confirmed but still missing, authorized staff can start coverage using the actual delivery date.
Open its own pageFull guide: Start, end or extend coverage by hand