Where are the email templates in Settings?

In the appEmails and messagesUpdated 2 Nov 2026

Short answer

Email designs and subjects are in SettingsBrandingEmails.

Sending setup, recipients, reply routing, quick replies, and delivery history are under Messages & notifications. Use Branding to change an email's content or appearance.

Use Messages & notifications to change sending or investigate delivery.

Full guideMessages & notifications settings Full guideEdit and publish your email designs

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What happens to my templates when I delete a category?

Deleting a category removes that category from its templates; the templates themselves remain. Direct subcategories move to the top level.

Affected Shopify product types are re-synced or cleared if no category remains. OrderPilot does not check whether templates use the category before deletion, so review those templates first.

Open its own page Full guide: Set up categories

Do bundle changes change my template prices?

No. Bundle changes do not replace prices, costs or lead times set on a template.

A bundle passes on options, offered values and rules to templates that follow it. Change template-specific prices on the template itself, and check whether an option is locked before expecting other bundle changes to appear.

Open its own page Full guide: Group options into bundles

Is Required set on the option or on the template?

Set When ordering to Required or Optional on the bundle or template. The shared option page has no Required control. A bundle also offers Inherit, which uses the option's stored Required setting; choose an explicit requirement when staff must complete the choice.

Open its own page Full guide: Create a product template

Why can't I see my template in Shopify?

A draft template is not sent to Shopify; save it and click Activate when it is ready to sell. For an active template, check its sync badge and the Needs sync view in Products. Use Sync to Shopify for Not synced, or fix the reported error and choose Retry sync for Sync failed.

Open its own page Full guide: How templates sync to Shopify products