Where does received stock land?

In the appPurchasingUpdated 2 Nov 2026

Short answer

Received inventory goes to the PO's Delivery Location, chosen as Fulfillment Location in the workbench.

Where needed, OrderPilot falls back to the customer order line's location.

Receiving is refused if neither location is available. Check the destination before posting; customer-held stock and available stock can show different quantities there.

Full guideSend a purchase order to your vendor

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Does Email queued for delivery mean the customer received it?

No. Email queued for delivery confirms that OrderPilot queued the message, not that it reached the customer's inbox. Open Activity > View all emails to check the recorded send and delivery events.

Investigate Bounced, Failed or Send status unconfirmed before assuming the customer has the quote.

Open its own page Full guide: Email a quote or order

Can received furniture be held for the customer who ordered it?

Yes, OrderPilot holds the received template units needed by linked customer orders while surplus units remain available in Shopify. A finished configuration gets its stock identity, and the customer line keeps its selected specification.

Quotes alone do not hold stock. Check the stock update and hold result before assuming another customer can buy an arrived unit.

Open its own page Full guide: Stock: what receiving and custom pieces do in Shopify