Does Email queued for delivery mean the customer received it?
No. Email queued for delivery confirms that OrderPilot queued the message, not that it reached the customer's inbox.
Open Activity > View all emails to check the recorded send and delivery events.
Investigate Bounced, Failed or Send status unconfirmed before assuming the customer has the quote.
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People also ask
From other topicsCan I receive another delivery after finalizing a PO?
No. Finalizing a PO closes its costs and stops receiving until it is reopened.
Use Reopen to edit or Reopen, enter a reason, and confirm before posting the next delivery. Your role needs Finalize and reopen purchase orders, as well as permission for the receiving work.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
Where do I see purchase orders waiting to be received?
Open Purchase Orders and check the Sent, Partially received and Received, some rejected tabs. Home's Purchase orders card also has Open POs for those statuses. Use the PO's received and outstanding quantities to see what still needs attention.
Why does my PDF show received costs but my vendor's doesn't?
Your downloaded PO copy can show received quantities and costs after a receipt, while the emailed vendor copy keeps the order as placed. When vendor prices are hidden, the received copy shows quantities without the received-cost columns. Check which copy you are reading before comparing amounts with the vendor.
Open its own pageFull guide: Send a purchase order to your vendor
Why can't I change a received count on a receipt?
A template received into Shopify stock cannot have its accepted count changed through receipt editing. Correct its stock count in Shopify, and receive additional template units through the PO.
Other eligible receipt corrections can use Receiving history > Edit, with a Reason for change. Sold or allocated units also limit reductions.
Open its own pageFull guide: Resolve rejected goods and receiving corrections