Who can approve or decline a warranty claim?
Staff with Approve and decline warranty claims can make those decisions within their order access.
The starter Store administrator, Operations, and Salesperson roles include the permission; Sales manager starts with View and Manage only. Check your store's actual roles because they can differ.
Goodwill and covered decisions for entirely uncovered units also need Override warranty coverage.
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People also ask
From other topicsWhich plan includes warranty service and order approvals?
OrderPilot Professional includes warranty, claims and repairs, workflow automation, approvals and multiple brands. Professional also includes all Growth and Essentials features and supports any number of billed locations. Choose Professional when your store needs the service or approval workflows, even if it has fewer than 10 locations.
Why is the Approve button greyed out?
Hover over Approve Quote or Approve Order to read the blocker. Approval can wait for vendors, a successful Shopify creation or a refreshed version after another edit. Your role needs review permission and access to change that record.
If approval places a signed pay-later quote, you also need Convert quotes to orders.
Open its own pageFull guide: Review quotes: approve, reject or ask for changes
Can I sell a warranty plan or open a warranty claim on POS?
No. Add extended warranty plans and handle warranty claims in OrderPilot inside Shopify admin. A warranty plan already attached to an order can appear on POS, but staff cannot add or discount it there.
POS order discounts also exclude warranty plans.
Open its own pageFull guide: Add fees, shipping and discounts
Can furniture warranty coverage start when the customer receives the item?
Yes, OrderPilot starts warranty coverage for each unit when it reaches the customer. Terms can differ by vendor, category, product or option, and the sold line preserves the agreed terms.
Later rule changes do not replace the coverage already sold. Warranty, claims and repairs are included on OrderPilot Professional.