Why did receiving stop moving an order after I added a custom status?
OrderPilot's built-in purchasing connections do not automatically start from a status you created.
Add an outgoing connection from that stage using the appropriate receiving condition, such as All PO units are received. Choose an active destination, test a representative order, then publish the map.
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People also ask
From other topicsI changed a status by hand and the customer got an email. How do I stop that?
Turn off Send status emails when staff change a status in SettingsMessages & notificationsSending settingsEmail & SMS rules. The rule covers staff changes on the order page, Next status, POS, and bulk changes. OrderPilot's automatic moves can still send emails.
Manually sent emails and status text messages are separate.
Open its own pageFull guide: Choose which emails go out, and when
Does the payment status update when a customer pays online?
Yes. When Shopify reports an online payment, OrderPilot updates the payment badge and Paid amount.
Refunds made in Shopify sync back too. A payment request or link does not mean money has arrived.
Check the updated payment record before treating the sale as paid.
Does receiving the vendor delivery mark the customer's items delivered?
No. Receiving records that the vendor's goods arrived; customer handover is a separate event. When eligible, paid items actually leave, use Mark collected or Mark delivered for the relevant units.
Those units move to Taken, and Shopify fulfills the handed-over lines.
Open its own pageFull guide: Choose pickup or delivery and hand items over
Can customers request a different fabric after receiving their quote?
Yes, customers can request a fabric change or ask a question through the OrderPilot portal, available from Growth. Staff review the request and accept, offer an alternative or decline it.
The request does not change the order automatically. Open questions or changes can block signing until the team resolves them.
Open its own pageFull guide: Handle a customer's change request