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Someone else changed the PO while I was editing. What now?

In the appPurchasingUpdated 2 Nov 2026

Short answer

Click Reload purchase order, review the latest version, and enter your intended changes again.

OrderPilot refuses the older save so it cannot overwrite another person's update. Unsaved edits on the old PO page are not kept, so note the changes you still need before reloading.

Full guideEdit or cancel a purchase order

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No. OrderPilot reads theme branding during installation and does not continually follow later theme changes. Choose Update from theme in Branding, select the values you want, click Use these, and save.

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Yes. A customer field marked Shown, editable on quotes and orders saves back to the Shopify customer. The value belongs to that customer's profile, rather than only to the sale you have open.

Choose Shown in customer field settings when staff should read the value without editing it from an order.

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Turn off Send status emails when staff change a status in SettingsMessages & notificationsSending settingsEmail & SMS rules. The rule covers staff changes on the order page, Next status, POS, and bulk changes. OrderPilot's automatic moves can still send emails.

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Open its own pageFull guide: Choose which emails go out, and when

Why hasn't Shopify's Cost per item changed after receiving?

Shopify cost publishing requires final costs and Keep Cost per item updated for stocked products to be on. Missing vendor costs, estimated charges, failed updates or a conflicting Shopify cost edit can stop publishing.

Check Retry now in the PO list's Costs column. Purely custom items without a Shopify inventory item have no cost field to update.

Open its own pageFull guide: Keep Shopify costs right and read your margins